Our simplified purchase agreement is explained clearly below.
We offer a money back guarantee on most products. These products may be returned our exchanged for any reason.
Within 60 days from your date of purchase, you may return any item (digital or physical) for a full refund. The shipping costs may be refunded if the return is a result of our error.
- All books, DVDs, Manuals and other forms of printed matter or content-containing discs are sold with a 60 days money back guarantee (from the date of purchase).
- Products sold digitally only (eBooks and other downloadable material) may be refunded if the refund is requested within 60 days from the date of purchase.
To request a refund or exchange, follow this procedure:
- Contact our staff at replytofred.com, open a ticket to request a refund. Please provide your order number.
- Our staff will give you the address to ship products back.
For physical products, the product must be returned during the refund period to the shipping address provided with the product. The burden is on the buyer to prove that the product was in fact returned to that address and shipped within the timeframe of the refund period. The entire amount minus shipping charges will be refunded.
If the product is returned in damaged condition, only 80% of the full refund amount will be credited back. EXCEPTIONS:
- The product “toothsoap,” is not refundable.
- Membership programs such as coaching programs, membership site, and other membership services (including newsletters) may be cancelled at any time. The membership fee paid up to date is not refundable except for the first month paid. The cancellation request must be submitted in writing (by contacting our support desk) at least 3 days before the renewal date.
For seminars and live events, the cancellation and refund policy will be as stated on the site and order form.
Our Contact Information is:
Smiling Mango Publications Inc.
Doing Business as “Raw Vegan” or “FredericPatenaude.com”
Repentigny, Quebec, J6A5X2